Terms and conditions
No part of these publications may be reproduced, by means of printing, photocopying, computerized data files or in any other way without the prior written permission of the author.
Article 2. Payment methods
You can pay for your order in different ways. We currently offer the following payment methods:
The iDEAL payment method is only available for people with a Dutch bank account (IBAN). This can be a private account or a business account.
The payment method PayPal is available worldwide.
The S€PA payment method is available to people from 34 European countries. For an overview of these countries, click here.
Article 3. Return policy
You have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs differ from the country you are returning the item(s) from, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to Pia Sophia with all accessories supplied and in the original condition and packaging. To exercise this right, please contact us at firstname.lastname@example.org. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
So handle the product with care and make sure that it is properly packaged for return.
Do you want to exchange your product? That is no problem at all. You can contact email@example.com for this. However, you bear the costs for returning the product yourself.
I have entered a wrong delivery address!
Accidentally passed on a wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.
We do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 4:00 PM (MET) the same day. If for whatever reason we do not meet this delivery time, we will of course inform you as soon as possible.
The stated prices do not include shipping costs. The shipping costs depend on the country from which you order. The shipping costs are adjusted annually to the costs that PostNL uses.
Delivery is via PostNL's postman or parcel deliverer. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.
Article 5. Warranty and complaints
We care about our products and naturally do our best to deliver them to you in top condition. Yet, it sometimes happens that an order breaks during transport or that something else happens that allows you to claim under warranty. From a legal point of view, you are obliged to report this to us within two months after discovery of the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing firstname.lastname@example.org. Together we will find a solution to resolve your complaint.
Article 5. Contact
We do our utmost for you as a customer. This also means that you can easily contact us. If you have any questions about this or that, you can reach us at the following e-mail address: email@example.com. A message on Instagram or Twitter is also allowed: @ThePiaSophia.
Dutch law applies to this agreement. Insofar as the rules of mandatory law do not prescribe otherwise, all disputes in connection with Pia Sophia will be submitted to the competent Dutch court for the district in which Pia Sophia is located.
Pia Sophia is entitled to transfer its rights and obligations under the agreement to a third party who takes over Pia Sophia or the relevant business activity from it.