Terms and conditions

Klik hier voor de Nederlandse versie van deze algemene voorwaarden.

Article 1. Intellectual property
Pia Sophia at all times retains intellectual property over the products it makes available.
No part of these publications may be reproduced, by means of printing, photocopying, computerized data files or in any other way without the prior written permission of the author.


Article 2. Payment methods

You can pay for your order in different ways. We currently offer the following payment methods:
- iDeal
The iDEAL payment method is only available for people with a Dutch bank account (IBAN). This can be a private account or a business account.
- PayPal
The payment method PayPal is available worldwide.
- S€PA
The S€PA payment method is available to people from 34 European countries. For an overview of these countries, click here.
- Klarna
The Klarna payment method is available for people with a Dutch, Belgian, German, Austrian or Finnish bank account. We use the Legal & Privacy Policy that is used by Klarna. If you want to read more about this, click here.


Article 3. Return policy

You have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs differ from the country you are returning the item(s) from, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to Pia Sophia with all accessories supplied and in the original condition and packaging. To exercise this right, please contact us at info@pia-sophia.com. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

So handle the product with care and make sure that it is properly packaged for return.

Exchange product?

Do you want to exchange your product? That is no problem at all. You can contact info@pia-sophia.com for this. However, you bear the costs for returning the product yourself. 

I have entered a wrong delivery address!

Accidentally passed on a wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.


Article 4. Delivery time and shipping costs
We do our best to deliver the order to you as soon as possible. We try to ship orders placed on working days before 4:00 PM (MET) the same day. If for whatever reason we do not meet this delivery time, we will of course inform you as soon as possible.
The stated prices do not include shipping costs. The shipping costs depend on the country from which you order. The shipping costs are adjusted annually to the costs that PostNL uses.
Delivery is via PostNL's postman or parcel deliverer. In general, delivery will take place the next working day between 9:00 AM and 6:00 PM. Unfortunately, we cannot guarantee the time of delivery.


Article 5. Warranty and complaints


We care about our products and naturally do our best to deliver them to you in top condition. Yet, it sometimes happens that an order breaks during transport or that something else happens that allows you to claim under warranty. From a legal point of view, you are obliged to report this to us within two months after discovery of the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.


It can always happen that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@pia-sophia.com. Together we will find a solution to resolve your complaint.


Article 5. Contact

We do our utmost for you as a customer. This also means that you can easily contact us. If you have any questions about this or that, you can reach us at the following e-mail address: info@pia-sophia.com. A message on Instagram or Twitter is also allowed: @ThePiaSophia.


Article 6. Other provisions
Dutch law applies to this agreement. Insofar as the rules of mandatory law do not prescribe otherwise, all disputes in connection with Pia Sophia will be submitted to the competent Dutch court for the district in which Pia Sophia is located.
If a provision in these terms of use proves to be invalid, this will not affect the validity of the entire terms of use. In this case, the parties will determine (a) new provision(s) as a replacement, thus giving shape to the intention of the original provision as much as legally possible.
Pia Sophia is entitled to transfer its rights and obligations under the agreement to a third party who takes over Pia Sophia or the relevant business activity from it.